Tourist Information Centres

  • Punto de información Turística Plaza de Callao
  • CentroCentroPunto_1404388319.773.jpg
  • Centro de Turismo Plaza Mayor

Following the guidelines issued by the Spanish health authorities aimed at preventing the spread of coronavirus, we are currently not offering face-to-face assistance at any of our tourist information points.

However, you can still obtain tourist information through any of the following channels:

Telephone (+34) 915 787 810:

Vía chat on

Via e-mail:

On this Tourism website:




  24 hours

If you need a map, someone to advise you about the places you can not miss or any other consultation related to your visit, go to them.

Project to Modernise Tourist Information Points co-financed by the European Regional Development Fund.




Madrid's largest and most centrally-located tourist information centre is open 365 days and is right next to the city's official new souvenir shop.

Located next to the Palacio Real and the Teatro Real, it offers all the cultural information necessary to enjoy Madrid.

Standing next to the Prado Museum, it offers information about cultural events and activities in Madrid to enjoy the city to the full.

Located by the Reina Sofía Museum, it offers all the cultural information you need to enjoy Madrid.

Located in this central square, it offers all the cultural information you need to enjoy Madrid.

Located next to Madrid's legendary football stadium, it offers all the cultural information you need to enjoy Madrid.

Art and culture information point located inside the magnificent Palacio de Cibeles.

Madrid City Council provides you with all the documentation you need to enjoy Madrid.

The Madrid city council offers all documentation needed for your enjoyment of Madrid.

A specialised service to assist foreign visitors involved in incidents that require police intervention.

  • Take a guided tour to explore the city in depth, and don’t worry about planning or anything else.

    Guided Tours of Madrid
  • Madrid Bike Tours
Visit our new store!
  • The Tourist Information Centre in Casa de la Panadería now features a new shop where you can purchase original souvenirs made by some of Madrid's finsest homegrown artisans. CLOSED UNTIL FURTHER NOTICE

    Tienda Casa de la Panadería
  • Tienda de la Casa de la Panadería
  • Download free maps and guides to the city to help you plan your trip.

    Madrid Maps and Guides
  • Mapas, guías y folletos de Madrid
  • Madrid's excellent transport system allows you to get around the city quickly and safely by bus, metro, train or taxi.

    Getting around Madrid


Make your way up to the observation deck for some stunning views.

Climb on board and discover the city in a panoramic format.

To enjoy amazing spring plans in Madrid.