Tourist Information Centres

  • Punto de información Turística Plaza de Callao
  • CentroCentroPunto_1404388319.773.jpg
  • Centro de Turismo Plaza Mayor

Sello Safe Tourism Certified otorgado por el ICTEOn 17 June, the Plaza Mayor Tourist Information Centre and the city’s five tourist information kiosks (Plaza de Callao, Royal Palace, Reina Sofía, Paseo del Prado and Bernabéu) were awarded the Safe Tourism Certified Seal (UNE 0066-10 de Mayo 2020). Madrid is the first major city whose tourist information centres have received the seal which is given by the Institute for Spanish Tourism Quality (ICTE).

Following the guidelines issued in March by the Spanish health authorities aimed at preventing the spread of coronavirus, the city of Madrid stopped offering face-to-face assistance at its tourist information points. It did, however, continue to provide tourist information through the following channels:

Now that Madrid has moved into phase 2, not only will these channels continue to be available but Tourist Information Points will start reopening gradually:

Project to Modernise Tourist Information Points co-financed by the European Regional Development Fund.




Madrid's largest and most centrally-located tourist information centre is open 365 days and is right next to the city's official new souvenir shop. Safe Tourism Certified.

Located next to the Palacio Real and the Teatro Real opera house, it offers all the cultural information necessary to enjoy Madrid. Safe Tourism Certified.

Standing next to the Prado Museum, it offers information about cultural events and activities in Madrid to enjoy the city to the full. Safe Tourism Certified.

Located by the Reina Sofía Museum, it offers all the cultural information you need to enjoy Madrid. Safe Tourism Certified.

Located in this central square, it offers all the cultural information you need to enjoy Madrid. Safe Tourism Certified.

Located next to Madrid's legendary football stadium, it offers all the cultural information you need to enjoy Madrid. Safe Tourism Certified.

Art and culture information point located inside the magnificent Palacio de Cibeles.

Madrid City Council provides you with all the documentation you need to enjoy Madrid.

The Madrid city council offers all documentation needed for your enjoyment of Madrid.

A specialised service to assist foreign visitors involved in incidents that require police intervention.

  • Take a guided tour to explore the city in depth, and don’t worry about planning or anything else.

    Guided Tours of Madrid
  • Madrid Bike Tours
Visit our new store!
  • The Tourist Information Centre in Casa de la Panadería now features a new shop where you can purchase original souvenirs made by some of Madrid's finsest homegrown artisans. REOPENED ON 15 JUNE.

    Tienda Casa de la Panadería
  • Tienda de la Casa de la Panadería
  • Download free maps and guides to the city to help you plan your trip.

    Madrid Maps and Guides
  • Mapas, guías y folletos de Madrid
  • Madrid's excellent transport system allows you to get around the city quickly and safely by bus, metro, train or taxi.

    Getting around Madrid


Make your way up to the observation deck for some stunning views.

Climb on board and discover the city in a panoramic format.

To enjoy amazing spring plans in Madrid.