Essential Information

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Opening hours, currency, Internet access, local customs and traditions, embassies and consulates… In sum, all kinds of practical information. Welcome to our survival guide to Madrid, so that nothing takes you by surprise when you come, and you can enjoy your stay without worries.


Preparing your trip

Things you should know before coming, so that you can enjoy your trip to the fullest.

Whether it’s cold or hot or cold, Madrid offers comfortable visits all the year round.

Your identity card or passport, maybe your visa, and your suitcase are all you need to have a great time in Madrid!

As in most EU countries, Spain’s official currency is the euro (€). There are one hundred cents in a euro.

Make the most of the city's discount cards to save time and money on Madrid's transport network and top museums.

Download free maps and guides to the city to help you plan your trip.

Once you're here

Help us improve! Send us your requests via Internet, by telephone, by letter or at the Registration Offices.

Madrid is committed to quality in tourism, as set out in the Charter of Tourist Assistance and Information Services.

Hospitals, healthcare centres, the toll-free number 112 and SATE will give you assistance in the event of an emergency

A specialised service to assist foreign visitors involved in incidents that require police intervention.


Make your way up to the observation deck of the former transmissions tower and enjoy a stunning view of the city.

Take in the city's top sights on board our hop on hop off bus, equipped with audio guides in 14 languages.

And get your first 200 welcome Puntos Madrid for you to continue enjoying the  summer with these and many more plans.

  • Discover the city's most popular sights and attractions, from one of Europe's largest royal palaces to the magnificent Prado Museum and Real Madrid's stadium. 

    Madrid Top 10
  • Palacio de Cristal
  • Whatever your religion, you can practise your faith in Madrid during your stay.

    Places of Worship
  • Servicios religiosos en Madrid
  • Check out online or download our monthly bilingual magazine, packed with events, useful information and a map of Madrid and its metro.

    esMADRIDmagazine September 2019
  • Revista esMADRIDmagazine septiembre 2019