Welcome to Madrid
Affecting all public city buses (except the Airport Express Shuttle)
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Located in Arrivals, next to the Baggage Reclaim area, this tourist information desk is open year-round. It has everything visitors need to enjoy their stay in Madrid.
Services
Face-to-face customer service provided in several languages
Remote customer service (phone (+34) 915 787 810 and email turismo@esmadrid.com)
Customer Service via WhatsApp on (+34) 619 111 094
Audiovisuals
Adapted access
Madrid City Card sales point
Accessibility
Accessible counter.
Magnetic loop for people with impaired hearing.
Accessible Tourism Guide
Accessible Map of Madrid in braille with a downloadable QR for mobile devices to provide visually impaired people with all the tourist information they might need.
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Mon-Sun: 8am–8pm
Special Christmas timetables- 24 & 31 December: 8am–5pm- 25 December & 1 January: 11am–8pm
Only twelve kilometres from the city centre, the Madrid airport has excellent transport links and a wide range of services.
The city’s official sightseeing card includes a tourist travel pass.
An observation deck 92 metres above the ground.
Our online store (in Spanish) sells artisan souvenirs.
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