Madrid Visitor Services

  • Centro de Turismo de la Plaza Mayor. Foto: Álvaro López del Cerro © Madrid Destino
    centro_turismo_plaza_mayor_alvaro.jpg

VISITOR SERVICES

Madrid City Council's Visitor Services are here to help you make the most of your stay and enjoy unforgettable experiences in our city.


You can get in touch with us through any of the following channels:

  • By phone: (+34) 915 787 810 - availalble from 9am to 8pm   
  • By WhatsApp: (+34) 619 111 094 - available from 9am to 8pm 
  • By e-mail: turismo@esmadrid.com - available from 9am to 8pm
  • Via live chat on this website: www.esmadrid.com - available 24/7

Other available services

Enjoy a virtual experience of Madrid

Across the city you'll find tourist information points with friendly staff who can offer advice and give you brochures and maps to make the most of your stay in Madrid.

Download free maps and guides to the city to help you plan your trip.

OFFICIAL MADRID SHOP

Tienda oficial de Madrid

Buy an original souvenir from Madrid in our online shop.

VisitMADRIDGPT

VisitMADRIDGPT

Want to know everything there is to see and do in Madrid? Ask our artificial intelligence assistant to find out.

  • Take a peek at our selection of the most important events taking place in Madrid and start planning your next visit!

    Madrid Events Calendar: 2025
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  • Servicio de Atención al Turista Extranjero (SATE)