Welcome to Madrid
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On 17 June, the Plaza Mayor Tourist Information Centre and the city’s five tourist information kiosks (Plaza de Callao, Royal Palace, Reina Sofía, Paseo del Prado and Bernabéu) were awarded the Safe Tourism Certified Seal (UNE 0066-10 de Mayo 2020). Madrid is the first major city whose tourist information centres have received the seal which is given by the Institute for Spanish Tourism Quality (ICTE).
Open all year round offering everything visitors need to enjoy their stay.
Services:
-Face-to-Face Customer Service
-Audiovisual facilities
-Free Wi-Fi
-Hearing loop
-Tickets for the Madrid City Tour hop-on-hop-off bus (Credit card payments only).
It has an accessible counter.
It has an Accessible Map of Madrid in braille with a downloadable QR for mobile devices to provide visually impaired people with all the tourist information they might need.
Equipped with a magnetic loop for people with impaired hearing.
Docking stations: 2, 22
Mon - Sun 9.30am - 8.30pm
Across the city you'll find tourist information points with friendly staff who can offer advice and give you brochures and maps to make the most of your stay in Madrid.
Madrid's excellent transport system allows you to get around the city quickly and safely by bus, metro, train or taxi.
An observation deck at 92 metres.
Service temporarily suspended.
Find a souvenir made by local artisans.
Discover 10 places off the beaten track that your trip to Madrid wouldn't be complete with visiting.