Adolfo Suárez Madrid-Barajas Airport was chosen by users as the Best Airport in Southern Europe at the World Airport Awards 2017 organized by Skytrax, an airport research and study consultancy firm.
Barcelona-El Prat Airport took second place in the overall rankings, which means that users have ranked the two main airports in the Aena network among the top airports in Europe for another year running, in recognition of Aena ‘s continual efforts to provide top-quality services to customers in all of its facilities.
Elena Mayoral, Director of the Adolfo Suárez Madrid-Barajas Airport, attended the awards ceremony in Amsterdam in March, during the Passenger Terminal Expo.
The Skytrax World Airport Awards are given out based on a research study that compiles the results of interviews of passengers all over the world. In this edition the study was conducted between July 2016 and February 2017, with nearly 14 million passengers at 550 airports surveyed. It evaluated passengers’ overall experience in multiple categories relating to airport facilities and services offered, from their initial entry into the airport to their arrival at the departure lounge: accesses, check-in, shops, cleanliness, comfort, safety, etc.
Adolfo Suárez Madrid-Barajas Airport had previously won the Skytrax World Airport Award for Best Airport in Southern Europe in 2007 and 2015, and in 2013 Skytrax named Terminal 4 (T4) the third best airport terminal in the world. The Barcelona-El Prat Airport also won this same recognition in 2011 and 2012.
Skytrax is a firm that researches and tracks the air travel industry, conducting high-quality studies of the aviation sector.
Since 1999 it has conducted satisfaction surveys of passengers on different airlines at airports all over the world, using a single question and analysis format. The World Airport Awards are given out based on these questionnaires, and are one of the main forms of recognizing quality in the aviation sector at the global level.