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Located in the arrivals area, next to the baggage claim area, this tourist information desk is open year-round. It has everything visitors need to enjoy their stay in Madrid.
Services
Face-to-face customer service provided in several languages
Remote customer service (phone 915 787 810 and email turismo@esmadrid.com)
Customer Service via WhatsApp on (+34) 619 111 094
Audiovisuals
Adapted access
Accessibility
Accessible counter.
Magnetic loop for people with impaired hearing.
Accessible Map of Madrid in braille with a downloadable QR for mobile devices to provide visually impaired people with all the tourist information they might need.
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Mon - Sun: 8am – 8pm
Special Christmas timetables- 24 & 31 December: 8am – 5pm- 25 December & 1 January: 11am – 8pm
Only twelve kilometres from the city centre, the airport has excellent transport links and a wide range of services.
The city’s new official sightseeing and tourist travel pass.
An observation deck at 92 metres.
Our online store (in Spanish) sells artisan souvenirs.
