Practical information

  • Consejos prácticos

What’s the pace of the city? What are the opening hours of museums and monuments? Will my phone work in Madrid? Is it safe to drink tap water? Find the answers to these questions before your visit to Madrid.

Opening hours

Shops in Madrid open at 9 or 10am and close between 8 and 10pm, and most of them don’t close over lunch. Some – especially those far from the city centre – close from 2 to 4 or 5pm.

In Madrid, shops don’t have restricted opening hours, as local regulations governing shopping days and times grant retailers freedom to close or remain open. The shops and businesses in the districts on the tourist map, mostly Puerta del Sol and Gran Vía, will be open even on Sunday and bank holidays.

To have lunch at a restaurant table, it’s advisable to arrive before 3.30pm, or before 11pm for dinner. However, you can still find kitchens open later than this. And if you don’t, you can always go tapas, as tapas bars and restaurants have more flexible hours.

Mobile phone coverage

To make calls or to surf the Internet, you will need to bear in mind the mobile phone frequencies used in Spain. Depending on the bands supporting the telephone, we can have faster or slower data connection. Here are the frequencies and uses in Spain:

  • BAND 20 - 800MHz: 4G
  • BAND 8 - 900MHz: 2G and 3G
  • BAND 3 - 1800MHz: 2G and 4G
  • BAND 1 - 2100MHz: 3G
  • BAND 7 - 2600MHz: 4G

It must also be taken into account that in Spain (like in most countries) the FDD (Frequency Division Duplex) is used  whilst in China and some operators in the United States use  the TDD (Time Division Duplex).

Electrical adaptors

Electricity supply in Spain is 220V. Plugs have two round pins and an additional ground pin.

A standard travel adaptor plug will enable you to use appliances from abroad. Most hotels will supply you with one.


In Madrid you’ll find one of the safest tap waters in Spain. The capital’s excellent drinking water comes directly from Sierra Norte to the points of consumption.

VAT & tipping

In all establishments, service is included in the price. This isn’t the case in hotels and restaurants, where the legend ‘IVA NO INCLUIDO’  (VAT NOT INCLUDED) usually comes next to the price. This means you should add 10%. It’s up to you whether you want to tip or not, but if you’re happy with the service, you may want to leave a gratuity.


Although the warm, Mediterranean climate predominates in Spain, in the case of Madrid, as it is inland, the temperatures are usually extremely marked and contrasting depending on the season, tending to be cold in winter (around 6 degrees in winter) and hot in summer (average of 25 degrees in July and August).



Download free maps and guides to the city to help you plan your trip.

Discover the city's most popular sights and attractions, from one of Europe's largest royal palaces to the magnificent Prado Museum and Real Madrid's stadium. 

  • Get free Internet access at any time, stay connected and explore Madrid without limits!

    Wi-Fi hotspots
  • Puntos wifi
  • Your identity card or passport, maybe your visa, and your suitcase are all you need to have a great time in Madrid!

  • Documentos para el viaje


Make your way up to the observation deck for some stunning views.

Climb on board and discover the city in a panoramic format.

To enjoy amazing spring plans in Madrid.