COVID Health and Safety Tips

  • Centro de Turismo de la Plaza Mayor

The autumn is full of cultural and leisure offerings to help you enjoy our city to the fullest. We welcome you to Madrid, but first we’d like to offer you a few tips that will make your visit a better experience. This is a small handbook of best practices designed to make our environment as safe as possible.


  • Wash your hands frequently. You’ll find hand sanitiser in all restaurants, shops, hotels and museums. Use it! There’s also soap and water: the best way to stop the virus from spreading.
  • Practise social distancing. It’s advisable to maintain a distance of roughly two metres. If you're walking down a street or in our parks, try to keep this distance at all times. Follow the relevant instructions every time you enter a place: you’ll find markings on the floor or signs indicating the appropriate distance.
  • Don’t forget your mask. You must wear one at all times in public places, both indoor and outdoor. Masks protect you as well as others.
  • Avoid crowds. Do this at all times, but especially in enclosed spaces.
  • Take simple hygiene measures. They are very basic. For example, if you cough or sneeze, keep your mouth or nose covered by doing it into the crook of your arm. If you use a tissue it must be disposable, and you must throw it away immediately. There are plenty of rubbish bins in Madrid’s streets.
  • Try not to touch your face. It’s hard, but it's necessary. If you happen to touch a contaminated surface, you can catch the virus by touching your mouth, nose or eyes with your hands. That’s why it’s so important to wash your hands.
  • Take extra care to keep your everyday objects clean. Your bag, mobile phone, wallet... All the things we carry with us, which are more likely to be exposed, must be cleaned more often.
  • If you experience any symptoms, call a doctor. If you have a fever or dry cough, seek medical attention immediately. In Madrid, the phone number of the free coronavirus information hotline is: 900 102 112. However, if you’re having trouble breathing, experiencing chest pain or feeling very unwell due to any other symptom, you should call 112.
  • If you’re staying at a hotel… follow all the recommended guidelines. Our hotels have implemented safety protocols to ensure that guests have a pleasant and uneventful stay.
  • Pay by card. It’s preferable to use contactless payment in commercial establishments to reduce the risk of transmitting the virus. If you use cash, wash your hands afterwards.
  • Don’t touch anything. More than is strictly necessary, of course. Especially in supermarkets or other types of shops. In museums and cultural centres, you can download brochures on your mobile phone. Restaurant menus are also available in digital format.
  • Change the way you greet people! In Madrid we like to give hugs and kisses, but for now we’ll have to make do with a “hello!” and a smile. It’s important to avoid physical contact.


The Institute for Spanish Tourism Quality (ICTE) has created a special seal, Safe Tourism Certified, which companies, organisations and tourist attractions and services can apply for. It certifies and guarantees that they have implemented the COVID-19 Health Risk Prevention System.

You’ll see it at the city’s tourist information points and centres and in municipal services. In addition to this seal, there is also the Global Safety Stamp issued by the Worldwide Travel and Tourism Council (WTTC), which enables travellers to recognise governments and companies all over the world that have adopted standardised health and hygiene protocols.

During your stay in Madrid, you’ll notice that a few customary practices have changed. Certain museums, like the Prado and the Reina Sofía, have reorganised their collections to give them better control over the number of people on their premises.

But all businesses, including hotels and restaurants, have implemented effective hygiene, disinfection and safety protocols. Transport services (buses, metro and BiciMad) are operating as normal.

Tourist Information Points

To ensure everybody's safety, Madrid's Tourist Information Points and Centres have implemented the COVID-19 Health Risk Prevention System created by the Institute for Spanish Tourism Quality (ICTE), and have been validated as “Safe Tourism Certified”.


Discover the Madrid is in the hands of us all campaign directed at Madrid’s residents and aimed at stopping the spread of the virus.

Campaña Madrid en manos de todos. Frenar el contagio y mantener la situación bajo control depende, en gran medida, de nuestra responsabilidad individual. Proteger a nuestros mayores, vecinos y amigos está en manos de todos.

  • El fin de siglo. Sala 61 A del Museo Nacional del Prado ©Museo Nacional del Prado (660 x 335)
  • Terrazas al aire libre - Ramses terraza
  • Check out online or download our monthly bilingual magazine, packed with events, useful information and a map of Madrid and its metro.

  • Revista esMADRIDmagazine noviembre 2021


An observation deck at 92 metres.

Our online store (in Spanish) sells artisan souvenirs.

The Tourist bus is back on 19 November!