Welcome to Madrid
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Open all year round offering everything visitors need to enjoy their stay.
Services:
- Face-to-Face Customer Service
- Audiovisual facilities
- Customer Service via WhatsApp on (+34) 619 111 094
- Adapted counter
- Auto-consultation with downloadable QR code
- Free Wi-Fi
- Hearing loop
- MAULSE Service: Remote Spanish Sign Language Interpretation Service
It has an accessible counter.
It has an Accessible Map of Madrid in braille with a downloadable QR for mobile devices to provide visually impaired people with all the tourist information they might need.
Equipped with a magnetic loop for people with impaired hearing.
Docking stations:
- Jacometrezo (calle Jacometrezo, 3)
- Miguel Moya (calle Miguel Moya, 1)
Mon - Sun 9am - 8pm
Special Christmas timetables:
- 24 & 31 December: opens during normal opening hours / closes to the public at 5pm.
- 25 December & 1 January: opens at 11am / closes at the usual time.
Across the city you'll find tourist information points with friendly staff who can offer advice and give you brochures and maps to make the most of your stay in Madrid.
Madrid's excellent transport system allows you to get around the city quickly and safely by bus, metro, train or taxi.
The city’s new official sightseeing and tourist travel pass.
An observation deck at 92 metres.
Our online store (in Spanish) sells artisan souvenirs.
Discover 10 places off the beaten track that your trip to Madrid wouldn't be complete with visiting.